Our Customer Service Nightmare with Booking.com

So I visited Booking.com.

Now let me tell you, Booking.com does a great job at presenting themselves as a safe, trustworthy traveler’s companion. On their home page, various headers and trust symbols list the perks of using the site: around-the-clock customer service, over 55,000 verified reviews, tons of properties and deals every day.

Custom Hotel was a dump.

The reception was cold. The hallway leading to our room was like something out of an 80s slasher movie. There were no staircases up or down from our floor. The room was dark. The AC didn’t work. The windows were covered in grime. We were missing clean towels. The bathroom door didn’t close. We used an iron pipe as a clothes rack. There was a one and a half inch gap between our door and the floor. The only channel on the TV was Videodrome, and the restaurant was just a creepy room with a cluttered table.

Booking.com is evil.

In Vegas, we sent an email reaching out to Booking.com’s customer service, explaining that the hotel did not meet our expectations.

In other words, Hal just shamed us for using Booking.com the way it was intended to be used.

I sent them one final email explaining the holes in Hal’s logic, my extreme dissatisfaction and a promise that I wouldn’t let things sit.

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One of those writer types. Working on a Phd. Drinking bad wine. SEO for Higher Education Marketing. Likes cats. www.anachaj.ca

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Alexander Nachaj

Alexander Nachaj

One of those writer types. Working on a Phd. Drinking bad wine. SEO for Higher Education Marketing. Likes cats. www.anachaj.ca